Messages on Hold can include (but not limited to)

  • Day time general greeting
  • After Hours greeting with business hours info
  • Auto-Attendant Prompts
  • Holiday greetings & out of office
  • Conventional voicemail greetings
  • On Hold information
  • Call Screening Prompts

Messages On Hold 

MOH recordings are one of the most common services I provide for business and personal customers.

I believe that you are the best person to write your script as you know your business much better than anyone else. You can also use the sample scripts below as a guide. If you need help to write your script, this can be arranged for a small fee.

MOH are a great way to include information about current promotions or the specialist services of your business, in addition to the standard hold text.

Below are just some of the packages on offer.

If your request doesn't fit any of these, no problem! Simply email your message on hold requirements to lauren@voiceovergirl.com.au for a custom quote.

1. MICRO MESSAGE ON HOLD

Voice Only , Up to 40 words per message.
2 versions of the read included. 
Audio provided as link or digital download.

Voice Only $25 AUD
Voice & music $35 AUD


2. BASIC MESSAGE ON HOLD

Voice Only, Up to 100 words per message.
2 versions of the read included.
Audio provided as link or digital download.

Voice Only $45 AUD
Voice & Music $55 AUD



3. EXTENDED MESSAGE ON HOLD

Voice Only, Up to 300 words per message. 
2 versions of the read included.
Audio provided as link or digital download.

Voice Only $75 AUD
Voice & Music $85 AUD

Micro Message Sample Script:

Thanks for calling Your Business.  All customer service representatives are currently taking other calls.
Your time is important to us, so please leave a message with your name, contact number and a brief message so we can call you back. 


Basic Message Sample Script:

Thank you for calling ABC Lawyers, your injury compensation specialists.  Servicing the GeorgeTown community for 50 years.
Would you like to know how ABC Lawyers can help you get maximum compensation for your injury claim?
Ask us when we come back on the line.
And thanks for continuing to hold. 
We are open 5 days per week from 9am to 5pm, with convenient late night trade on Thursday to 7pm. 
We appreciate your patience; please continue to hold for the next available representative.


Extended Message Sample Script: 

Thank you for calling Love Your Pet Pooch & Kitty Grooming. We apologize for putting you on hold, and will be with you shortly. With winter approaching, furry felines and fluffy pooches may be in need of some serious tidy up!  Do you know that we come to you? This means your pet can be more at ease in its own environment, and save you time!
Thank you for holding. We will be happy to address any questions you may have in just a moment. Whatever your needs, we are dedicated to exceeding your expectations. Thank you for your patience.Setting the standard of professionalism in everything we do is our commitment to you. We pride ourselves in the care and attention given to both our animal and human clients.
This weeks special is free kitty cat nail polishing! Spruce up your kitty and show them you care. Ask about this special service when you come off hold.Does your pooches breath make you whoosy? Ask us about our pooch teeth cleaning and super snack breath mints for dogs! 
We apologize for your wait. Please continue to stay on the line and we will return to your call momentarily.

SOUND STYLE OF YOUR MESSAGE

Use these samples as a guide as to which tone & style you would like your message on hold to sound like.


PROFESSIONAL & FRIENDLY

PROFESSIONAL & FRIENDLY B (with music)


PROFESSIONAL ENTHUSIASTIC


CASUAL READ


FORMAL &  LIGHT


SERIOUS DIRECT


Professional_friendly_MessageOnHold.mp3

Friendly_light_MessageOnHoldStyle.mp3

Formal_Friendly_MessageOnHoldStyle.mp3

Casual_MessageOnHoldStyle.mp3

Formal_Light_MessageOnHoldStyle.mp3

Serious_direct_Styleofdelivery.mp3